FAQ

A referral is not needed. You can book an appointment for this service without a referral.

No. You don't need to be an athlete to work with a performance psychologist. This service is for anyone who wants to improve their performance. It aims to give you practical skills so you can perform at your best in whatever you are pursuing.

Karen has worked with athletes, coaches, officials, parents, students, dancers, high performance managers, business executives and other professionals. If you want to perform at your best, this service can help.

Yes, please bring the Mental Health Treatment Plan to the first session with you.

Individual sessions run for about 50 minutes. Before your first session, please complete the service agreement form. It will be sent to you when you book your initial appointment.

Team, squad and group workshops usually run for 1-2 hours. The exact length depends on the content you would like covered.

To see available times for individual sessions, click Make an Appointment. If none of the times suit you, email Karen, and she will add you to the waitlist.

For a team, squad or group session, or a presentation, email info@karenhaddad.com with:

• a short outline of what you'd like covered
• your preferred dates and times
• whether you'd like it online or face-to-face
• the venue, if face-to-face

After each session, you will receive an invoice by email with a secure payment link. It will go to the email address on your account. Payments are processed through Stripe, and you can pay by card using the link provided. Payment is due within 7 days of the invoice date. If the invoice is not paid by then, you will receive email reminders until it is paid. 

Once your payment has been processed, you will receive a receipt that you can use to claim any rebate you are eligible for, as outlined below.

Private health insurance: If you hold private health insurance with extras cover for psychology, you may be able to claim a rebate from your health fund. Please lodge your payment receipt with your fund after payment. The amount you get back depends on your level of cover.

Medicare: If your GP has referred you under a Mental Health Treatment Plan, you may be eligible for a Medicare rebate. Please send a copy of your Mental Health Treatment Plan and GP referral to Karen before your first session, so she can make sure your sessions are eligible for the rebate. If Karen does not receive your Mental Health Treatment Plan before your session, you may not be able to claim a Medicare rebate for that session. After payment, lodge your receipt with Medicare to claim your rebate.

Please note: Private health insurance and Medicare rebates cannot be claimed for the same session. You will need to choose one or the other for each session.

Out-of-pocket costs: Rebates do not cover the full session fee, so there will be a gap payment. This is the difference between the session fee and the rebate you receive, and it is your responsibility.

If you need to cancel or reschedule, please give at least 48 hours' notice, where possible, so that Karen can offer the time to others in need of this service.